The predecessor of Shanghai Tangram Call Center was the internal call center of Shanghai Tangram Software Ltd. Co., which had only 20 seats upon its establishment in 2002. The main services included answering inquiry calls from its clients and conducting sales calls to sell software products of Tangram Software.

In 2003, with the development of its business, Shanghai Tangram Call Center was founded in Xujiahui CBD. The number of seats was increased to 50, while the Center carried out various outsourcing services. Tangram Call Center soon achieved a solid and booming position in the outsourcing interactive call center business with its effort on brand building.

Shanghai Tangram Call Center moved to Third Floor, Building No.12 in the Universal Software Park located in Zhongjiang Road, Putuo District, Shanghai in November 2004. The center was again expanded to 400 seats with 10 VIP call center rooms. Our call center started to operate after successful platform system debugging in May, 2005. The online client seats of Tangram reached as many as 80, including a number of Fortune 500 companies, by September 2005.

So far, clients of Shanghai Tangram Call Center includes governmental institutions, telecommunication departments, medical organizations and enterprises engaged in manufacturing, automobile, household appliances, insurance, service industries and e-commerce. Tangram now provides a variety of services to the clients, such as outsourcing services, seats lease, call answer and transfer, phone marketing, personnel training and assignment, technology support and system integration, which are all highly recommended by the clients.