业务范畴
呼入业务
Inbound Call Center Service
◎ 客户服务 Customer Care & Retention
◎ 订单处理 Order Taking
◎ 技术支持 Help Desk
◎ 投诉处理 Complaint Handling
◎ 促销活动 Promotion Campaign

呼出业务
Outbound Call Center Service
◎ 电话营销 Telemarketing
◎ 展会邀约 Exhibition Invitation
◎ 数据维护 Data Maintenance
◎ 市场调研 Market Research
◎ 满意度调查 Customer Satisfaction Research

客户关系管理咨询
Customer Relationship Management and Consultation
◎ 呼叫中心建设一揽子解决方案 Call Center Total Solution
◎ 资深管理人员与座席派遣服务 Senior Management Staff or Agents Dispatch Service
◎ CRM系统租赁服务 CRM System Leasing Service
◎ 呼叫中心培训服务 Call Center Training Service

服务外包平台建设
Outsourcing Service Platform Construction
在产业集中的省市建设运营以呼叫中心为基础的服务外包产业园
Building and operating call-center-based BPO parks in service outsourcing focused cites